WELCOME TO SBE

This online portal will help you keep the SBE tools and resources organized, as well as allow you to plan for future SBE boot camps, webinars, coaching calls and more.

If you can’t find what you are looking for here, please don’t hesitate to contact us.

The SBE Program takes a different approach to sales training: one-on-one coaching for home service business owners. Our coaches will:

  • Walk you through the SBE program, so there is no guessing how to apply the advice
  • Coach you through challenges, so you can overcome any roadblock
  • Share in your accomplishments, so you will stay motivated to constantly improve your business

As an SBE Contractor, you will have flexibly scheduled one-on-one coaching calls with your Coach. Your coach will help you set goals and focus on the priorities that help you build a profitable, scalable business.

Our experienced admininstrative and coaching teams are dedicated to providing the best customer service and industry-leading coaching and training you desire.

Training is available via one-on-one coaching, webinars, and boot camps. Coaching and webinars are held remotely from your desired location by computer and phone. Boot camps are held in Phoenix at the George Brazil facility.

The following is a sample list of training topics:

  • Coaching – we train the owner/key management how to become the coach within their business
  • Goal setting (company and employees)
  • Financial review, budget and readiness planning by department
  • Recruiting, hiring, on-boarding and retention
  • Sales boot camps for owners/trainers, technicians and comfort consultants
  • Price Books – build a flat rate and equipment retail price book
  • By department (CSR, Dispatch, Service, Sales, HR, Accounting, Contracts/Retrofit, Install, QA and Operations)
  • Marketing, maintenance agreements and pipeline management
  • Customer satisfaction/quality assurance & one-call resolution – handling customer complaints
  • 5 dysfunctions of a team and leadership training

TOUR THE ONLINE PORTAL

FREQUENTLY ASKED QUESTIONS

You can get in touch with your coach via email or phone. To find your coach’s contact information, visit our Contact Us page.

At the end of each call, your Coach will schedule your next coaching call. Our system will send you a booking email at that time with the details. One day before your appointment, you will receive an email reminder along with the option to confirm or reschedule.

You may reschedule your appointment directly from your reminder email, by clicking on the Reschedule button. Or you may contact your coach directly to reschedule your appointment. 

Please contact billing@sbeodyssey.com or call 602-900-4491 for billing questions and concerns.

To Update Credit Card Information click this link.

You can also visit the Contact Us page and click the link under Billing Questions.

From Budget & Financials to Readiness Planning or Maintenance Agreements, SBE makes it easy to watch Webinars from your office or home computer when it is convenient for you. Some Webinars will be live and others will be pre-recorded for your convenience. They are developed to bring together contractors from around the country to discuss pre-determined topics. Some examples are:  CSR, Dispatch, Service, Install, Business Planning, and much more!

Our 3-day highly interactive boot camps immerse you into live role play and real world scenarios. SBE tackles the biggest challenges contractors have and work with them to use “Our System” to turn those challenges into opportunities.

We offer Building Sales Champions boot camps for Owners, Technicians, and Comfort Consultants. In addition, our Leadership and Coaching boot camps target specific departments like CSR/Dispatch, Install, and Sales & Service.

SBE has partnered with the Drury Inn Phoenix Airport to provide you with discounted hotel stays while attending our boot camps. Click here for more information.

SBE has a full-time Technical Support & Scheduling Team available 5 days a week. If you are not technologically savvy, that’s ok, we have a team that will help you every step of the way. From the online tools, to helping you schedule, reschedule or just answering your questions, they are available to help you.

The SBE Mobile App is used by technicians to log jobs and view goals. It is designed to supplement SBE’s one-on-one coaching from the data it provides via the SBE dashboard. The dashboard is a website (via any internet browser) that provides real-time data on jobs entered via the mobile app to an Owner/Manager/Coach. This information will be used to coach and provide training to improve performance.

You will gain access to the dashboard and the app shortly after your first few coaching calls. Speak with your Coach about scheduling an App and Dashboard Rollout.

Can’t find what you’re looking for? Contact us support@sbeodyssey.com or call 602-900-4491.